Orders typically ship within 1-3 business days of receiving cleared payment. They ship via USPS and you will receive a tracking number from us once shipped.
Hand and clay is not responsible for any issues caused by USPS. If you would like to purchase shipping insurance, please contact us before purchasing.
Return & Exchange Policy
We happily accept exchanges if the piece is in brand new condition. Exchanges much contact us within 7 days of receiving the item. Customer is responsible for the shipping costs for the exchange.
Cancellations must be made within 24 hours of placing your order.
Custom orders are nonrefundable.
Loss or Damage
Polymer clay is a versatile and resilient medium, but can break if not cared for properly. Hand and clay is not responsible for replacing broken or damaged pieces due to regular use or while in your possession.
If you lose or break a single earring, please contact us about purchasing a single earring for the replacement.